Effective Date: April 15, 2025
At Nova Notary Online, we value transparency and customer trust in all our mobile notary and online document services. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds for eligible products purchased through our website.
Return Eligibility Criteria
To be eligible for a return:
- Your item must be unused, in the same condition as received, and in original packaging.
- You must provide proof of purchase (receipt or confirmation email).
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
The following cannot be returned:
- Completed notarial services (due to service nature)
- Downloadable PDFs or document templates
- Gift cards or digital vouchers
- Hazardous, perishable, or sanitary goods
- Customized legal kits
Partial Refunds and Exceptions
Items Eligible for Partial Refunds Include
- Opened CDs, DVDs, or legal template kits
- Books or manuals with obvious use
- Products returned beyond 30 days, depending on condition
If items are not in original condition due to user error or missing components, partial refunds may apply.
Refund Processing Timeline
What to Expect
- We inspect your return upon arrival.
- If approved, we will notify you and process the refund within 7–10 business days.
- Refunds are issued to the original payment method.
If You Haven’t Received a Refund
- Check your bank or card account.
- Contact your card issuer—it may take time to post.
- Still no refund? Email in**@**************ne.com.
Refunds for Sale Items
Only regular-priced items are eligible for a refund.
Sale or discounted products are non-refundable.
Exchanges for Damaged or Defective Items
If a product arrives damaged, we’ll exchange it for the same item.
Start by emailing us at in**@**************ne.com with a photo of the issue.
Gift Returns
If your item was marked as a gift:
- You’ll receive a gift credit upon approval of the return.
- If the gift giver had it shipped to themselves, the refund goes to them.
Shipping Your Return
Please mail returns to:
Nova Notary Online
Volusia County, FL
Phone: (386) 414-7666
- Return shipping costs are non-refundable unless the return is due to our error.
- Consider trackable shipping or insurance for high-value returns.
Questions or Assistance?
Need help with a return, refund, or product exchange?
Visit our Contact Page or email in**@**************ne.com.